Job Vacancy: Refugee Advice Worker

Please apply via email with a CV and a covering letter addressing each point of the person specification below. Closing 1st February 2021.

The role

Title                Advice Worker  

Project            Community Resilience

Location         Throughout Brighton and Hove and Sussex, including but not limited to:

Community Radio Station, Community Centres and some working from home

Reports to      Resilience Project Co-ordinator

Pay                  £25,175 pro rata, 12 months fixed term contract. Equivalent to NJC Payscale 5

Hours             16 hours or 2 days per week (flexible availability desired)

Purpose and background

To help deliver Refugee Radio’s Community Resilience Project to the highest professional standard, providing benefits and housing advice to refugees, asylum seekers and other vulnerable migrants, in particular those fleeing domestic violence and those with PTSD and other mental health issues.

Routine work is set and supervised by the Resilience Project Co-ordinator. The work will involve providing individual outreach support, advice and casework to refugees and asylum seekers around benefits, housing, homelessness, legal rights, education, employment and health. The work will also involve monitoring and evaluation to ensure the project’s targets are met.

The ideal candidate will have some flexibility throughout the week where required to accommodate some of the support and casework, such as attending benefit tribunal appeals or responding to clients who are suicidal, that cannot easily be dealt with during fixed days. We welcome applications from individuals who have personal lived experience of mental health issues and/or the immigration system.

Key Responsibilities

Outreach and support

  • Working in partnership with local community groups and charities, promote the project to refugees, asylum seekers and vulnerable migrants as beneficiaries
  • Meet with participant and volunteers on a one-to-one casework basis to provide outreach support, advice and advocacy including representation at benefits appeals
  • Make presentations both formally and informally to groups including impromptu public speaking about the project
  • Network with other agencies and organisations on a national and international basis
  • Help the project co-ordinator to run the project on a day to day basis
  • Attend meetings as required to ensure good relations and open communication with the group

Monitoring and evaluation

  • Conduct monitoring and evaluation of the work on an ongoing basis including the development and testing of new questionnaires and annual surveys
  • Produce reports and other communications including project promotional leaflets using Publisher or similar package, ensuring any images are used with consent


  • Ensure all expenses have the required invoice or receipt for a clear audit trail
  • Ensure all purchasing complies with best practice, for example obtaining multiple quotes where appropriate


  • Maximise meaningful involvement of the local refugee and asylum seeker community in the project as participants and as decision makers
  • Co-ordinate refugee volunteers and other methods of participation and accountability
  • Build positive and influential relationships with key stakeholders while keeping up to date with all relevant refugee and broadcast issues

Person Specification

Qualifications and training:


  • Training in welfare benefits and housing matters
  • Training in working with vulnerable adults, especially around mental health/PTSD


  • Degree in a related subject
  • Post-graduate qualification in related subject
  • Training and/or experience in human rights, immigration or asylum
  • Qualification in working with mental health issues
  • Membership of a professional body

Experience and knowledge:


  • Working with refugees or BME groups
  • Experience of providing advice and casework
  • Experience in the voluntary sector


  • Working with mental health issues
  • Experience of managing volunteers
  • Proven experience of participation in practice
  • Experience of independent working
  • Second language (especially Arabic, Farsi or French)

Skills and abilities:


  • Proven ability to relate to individuals from a wide range of backgrounds with different needs
  • Sensitivity to ways of working with and communicating with diverse cultural and ethnic groups, with people whose first language is not English


  • Exceptional interpersonal and communication skills, verbal and written
  • Flexible approach to working hours as out of hours work is required