Job Vacancy: Refugee Advice Worker

Please apply via email with a CV and a covering letter addressing each point of the person specification below. Closing 24th April 2022.

The role

Title                Advice Worker  

Project            Community Resilience

Location         Throughout Brighton and Hove and Sussex, including but not limited to:

Community Base, other community centres and some working from home

Reports to      Resilience Project Co-ordinator

Pay                  £26975 pro rata, 12 months fixed term contract. Equivalent to NJC Spinal Point 21 (Payscale 6- Advice Officer)

Hours              Full time

Purpose and background

To help deliver Refugee Radio’s Community Resilience Project to the highest professional standard, providing specialist casework and advice to refugees, asylum seekers and other vulnerable migrants, in particular those with PTSD and other mental health issues.

The work will involve providing individual outreach support, general advice/signposting and specialist in-depth casework around benefits, housing, homelessness, non-regulated immigration-related legal rights, education, employment and health. The work will involve monitoring and evaluation to ensure the project’s targets are met. Routine work is set and supervised by the Senior Project Co-ordinator.

This role will also recruit and manage a small team of volunteers to conduct outreach, befriending and support.

We welcome applications from individuals who have personal lived experience of mental health issues and/or the immigration system.

Key Responsibilities

Advice and casework

  • Working in partnership with local community groups and charities, promote the project to refugees, asylum seekers and vulnerable migrants as beneficiaries
  • Meet with participant and volunteers on a one-to-one casework basis to provide outreach support, advice and advocacy including representation at benefits appeals
  • Network with other agencies and organisations on a national and international basis
  • Help the project co-ordinator to run the project on a day to day basis
  • Attend meetings as required to ensure good relations and open communication with the group

Outreach and befriending

  • Recruit and train a team of volunteer befrienders
  • Supervise the volunteers and monitor the quality of their work
  • Manage the expenses budget and petty cash

Monitoring and evaluation

  • Conduct monitoring and evaluation of the work on an ongoing basis including updating the case management system as well as producing case studies and other qualitative data


  • Ensure all expenses have the required invoice or receipt for a clear audit trail
  • Ensure all purchasing complies with best practice, for example obtaining multiple quotes where appropriate


  • Maximise meaningful involvement of the local refugee and asylum seeker community in the project as participants and as decision makers
  • Co-ordinate refugee volunteers and other methods of participation and accountability
  • Build positive and influential relationships with key stakeholders while keeping up to date with all relevant refugee and broadcast issues

Person Specification

Qualifications and training:


  • Training in welfare benefits and housing matters
  • Training in working with vulnerable adults, especially around mental health/PTSD


  • Degree in a related subject
  • Post-graduate qualification in related subject
  • Training and/or experience in human rights, immigration or asylum
  • Qualification in working with mental health issues
  • Membership of a professional body

Experience and knowledge:


  • Working with refugees or BME groups
  • Experience of providing advice and casework
  • Experience in the voluntary sector
  • Experience of managing volunteers


  • Working with mental health issues
  • Proven experience of participation in practice
  • Experience of independent working
  • Second language (especially Arabic, Farsi or French)

Skills and abilities:


  • Proven ability to relate to individuals from a wide range of backgrounds with different needs
  • Sensitivity to ways of working with and communicating with diverse cultural and ethnic groups, with people whose first language is not English


  • Exceptional interpersonal and communication skills, verbal and written
  • Flexible approach to working hours as out of hours work is required